FAQ
What is the return policy?
We offer a 14-day return policy. Are you not completely satisfied with your purchase? Please contact us to submit a return. Items must be unused, with tags attached, and in their original packaging. Please note: there is a €9.95 fee per return. If a product is damaged, we will send a new product free of charge. In this case, please contact info@mywallsy.com and provide clear photos of the damage.
What payment methods can I use?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and iDEAL. Our checkout is secure and encrypted for your safety.
Can I change or cancel my order after placing it?
Would you like to make changes or cancel your order? Please contact us as soon as possible after placing your order, so we can check if changes are still possible. Once the order has been processed, changes may no longer be possible.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping time varies depending on your location, but most customers receive their orders within 3-7 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders over €80. For orders under €80, standard shipping rates apply.
Can I track my order?
Certainly! Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on our website or on the shipper's website.